When dealing with the Unemployment Insurance Fund (UIF) in South Africa whether you’re applying for benefits, checking your status, or correcting your details clear and timely support is essential. That’s where the UIF toll-free number comes in. This dedicated contact line connects you directly with UIF representatives who can help resolve your queries efficiently, without incurring any call costs.
In this guide, you’ll learn everything you need to know about the UIF toll-free number, how to use it effectively, what types of queries it can assist with, and alternative methods to get support if needed.
UIF contact number Head Office
The UIF toll-free number is 0800 843 843.
This number is managed by the Department of Employment and Labour and is dedicated to assisting South Africans with all UIF-related issues whether you are an unemployed worker, an employer, or a dependent claiming on behalf of a deceased contributor.
Key details about the toll-free line:
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Operating hours: Monday to Friday, 08:00 AM to 04:00 PM (excluding public holidays)
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Cost: Free from landlines and most mobile networks
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Languages: Available in English and selected official languages
What Services Can You Access Through
the Toll-Free Number?
Calling 0800 030 007 gives you access to a wide range of UIF services. These include:
General Enquiries
Get clarity on UIF eligibility criteria, benefit types (e.g., unemployment, illness, maternity, adoption, or dependents), and how to apply.
Application Assistance
If you’re struggling to complete an online application or need help correcting a submission, the call center can guide you step by step.
Claim Status Updates
You can check the progress of your application, understand delays, or get updates on when to expect payment.
Banking or Contact Detail Updates
Need to change your banking information or mobile number? They’ll advise you on what documents are needed and how to submit them securely. Look at UIF Status
Complaint Lodging and Escalations
If you’ve faced unreasonable delays or unfair rejection, the call center can escalate your case to the relevant department.
FAQs
Is the UIF toll-free number available on weekends?
No, UIF call center support is only available Monday to Friday, from 8 AM to 4 PM, excluding public holidays.
What should I do if no one answers my call?
Try calling again during off-peak hours (like Tuesday or Wednesday mornings). You can also use email or visit your nearest labour centre.
Can I update my banking details over the phone?
No. While you can get guidance on the process, updates to banking details must be submitted online via the uFiling system or at a labour centre with supporting documentation.
What’s the turnaround time after calling UIF for assistance?
If a case is escalated, you may receive follow-up within 5–10 working days, depending on the complexity of the issue.
If you’re feeling overwhelmed with your UIF process or uncertain about your next step, know that help is just a call away. The UIF toll-free number 0800 843 843 is there to support you—whether you’re applying for benefits, resolving payment issues, or following up on a claim.